1. General Provisions

1.1. The Rules for the Provision of Hotel Services in the Russian Federation, approved by Government Resolution No. 1853 dated November 18, 2020, which govern the provision of hotel services, are available in the information folder located in the hotel lobby.

1.2. The hotel charges for accommodation on a daily basis, with the payment calculated per day based on check-in and check-out time (billing hour). For stays of less than one day, the full daily rate is charged regardless of the time.

1.3. In the event of outstanding payments for accommodation or additional services, uncompensated material damage caused during a previous stay, inability to guarantee payment for additional services upon check-in, or failure to present required identification documents, the hotel reserves the right to refuse accommodation.

  1. Room Reservations

2.1. The hotel provides accurate and necessary information about the hotel and its services on the website, through electronic booking systems, and via partnered travel agencies.

2.2. Reservation requests are accepted via email or phone, provided that the request can be reliably attributed to a specific individual:
· phone contacts: +7 (342) 2 149 400, +7 (912) 3490 70 70;
· email: info@otel-albergo.ru

2.3. A contract is considered concluded upon the guest’s receipt of booking confirmation or upon the guest taking action toward receiving the services (including payment).

2.4. The hotel has the right to decline a booking request or contract if no rooms matching the request are available on the requested dates.

2.5. Check-in and check-out are carried out according to the hotel’s established check-in/check-out times (billing hour).

2.6. For guaranteed reservations, the hotel will hold the room until 12:00 noon on the day following the scheduled arrival. If the reservation is canceled less than 7 days prior to arrival, or if the guest is late or does not arrive, a fee will be charged for the actual room downtime, but no more than one day. If the guest is more than one day late, the reservation is canceled and the contract is terminated.

2.7. For non-guaranteed reservations, the hotel holds the room until 18:00 on the day of arrival, after which the reservation is canceled and the contract is terminated.

2.8. If the guest checks in before the billing hour (early check-in) and stays overnight, an additional half-day charge is applied for the early check-in period.

2.9. Early check-in is possible only if rooms are available.

  1. Guest Accommodation

3.1. The hotel is intended for temporary accommodation of guests for the period specified in the booking or stated at check-in. Foreign citizens may stay for the duration of their visa and migration card validity.

3.2. Check-in time is 14:00 local time. Check-out time is 12:00 Moscow time. Guests must check out by 12:00 on the day of departure.

3.3. To extend the stay, guests must notify the front desk at least 3 hours before check-out. Extensions are possible if rooms are available and are approved by the front desk in coordination with the reservations department.

3.4. If the guest shortens their stay, they or the booking party must pay for actual expenses incurred by the hotel, as determined by the hotel.

3.5. Russian citizens are accommodated upon presentation of valid identification in accordance with Russian law.

3.6. Foreign nationals and stateless persons are accommodated upon presentation of:

  • a passport or other document recognized under Russian law or international agreements as valid ID;
  • a document issued by a foreign country and recognized under Russian law as valid ID for stateless persons;
  • temporary residence permit;
  • residence permit.

3.7. The number of guests in a room must not exceed the number of beds. Some room categories may allow for an extra bed for children under 14 years old for an additional fee.

3.8. Children under 3 years old stay free of charge in the same room with parents without an extra bed. Breakfast is charged separately.

3.9. In accordance with Russian registration rules, the hotel registers Russian guests at the place of stay.

3.10. Registration and de-registration of foreign nationals and stateless persons is carried out in accordance with Russian migration laws. This service may be subject to a fee.

  1. Payment for Accommodation

4.1. Prepayment for room reservations ranges from 30% to 100% of the total amount, at the hotel’s discretion.

4.2. Payment is charged based on billing hours. In case of late check-out:

  • from 12:00 to 18:00 — half-day rate;
  • after 18:00 — full-day rate.

4.3. If a guest without prior reservation checks in between 00:00 and 14:00, they are charged half the daily rate if staying more than one night, and a full-day rate if staying only one night.
* Conditions apply outside of promotions.

4.4. Payment for accommodation and other services is made according to the current hotel price list.

4.5. The hotel accepts bank cards valid in the Russian Federation.

4.6. Third-party visitors may stay with guests from 08:00 to 23:00. After 23:00, the hotel may charge for an extra bed and request ID for the visitor.

4.7. Upon departure, the guest must settle all outstanding charges and return the room key to the front desk.

4.8. From January 1, 2025, in accordance with Chapter 33.1 of the Russian Tax Code and municipal law, the hotel charges a tourist tax of 100 RUB per adult guest per day for stays longer than 24 hours. This tax is paid at check-in and is not included in the room rate.

  • Accommodation Procedure

5.1. In addition to paid services, the hotel provides the following complimentary services:

  • calling an ambulance;
  • use of a first-aid kit;
  • delivery of mail addressed to the guest to their room upon receipt;
  • wake-up call service;
  • boiling water upon request;
  • wireless internet access;
  • disposable shaving kits upon request;
  • calling a taxi;
  • table reservations at city restaurants.

5.3. During the guest’s stay, the room is cleaned daily. Towels are changed daily, bed linen is changed every 3 days. Additional cleaning, towel, and linen changes are available at an extra cost according to the hotel’s price list.

5.4. If personal belongings are found in the room after check-out, the hotel administration will attempt to return them to the owner. If this is not possible, the hotel will store the items for up to three months for collection by the guest or their authorized representative.

5.5. The guestbook for feedback and suggestions is kept at the reception desk and is available upon request. Complaints must be submitted in writing and will be reviewed in accordance with the law.

  1. Rights and Responsibilities of Guests

6.1. Guests have the right to:

  • request information on complimentary hotel services; request a list of additional services and current rates; request correction of a service deficiency or a price reduction for substandard services; leave feedback on their stay and rate the services used.

6.2. Guests must:

  • pay for all services rendered;
  • follow the hotel’s rules and regulations;
  • comply with fire safety regulations and prevent fire hazards;
  • maintain public order in the hotel and room, avoid noise and disturbances after 23:00;
  • immediately report any accidents involving electrical, plumbing, or heating systems to the front desk;
  • turn off water taps, lights, TVs, and appliances, and lock the room when leaving;
  • compensate for any damage caused to hotel property according to the current price list;
  • be responsible for the actions of visitors invited to the room;
  • comply with the check-out time.
  1. Rights and Responsibilities of the Hotel

7.1. The hotel has the right to:

  • relocate the guest to another hotel of equal or higher category if accommodation is not possible;
  • enter the room in case of smoke, fire, flooding, or violations of hotel or public rules, or misuse of equipment;
  • relocate the guest to an equivalent room if urgent repairs are needed or other issues prevent normal use;
  • evict a guest for violating these rules, failing to pay for services, or showing aggression or posing a threat to staff or other guests;
  • store belongings left in a room that must be vacated after the paid period ends.

7.2. The hotel must:

  • provide transportation at no cost if relocating a guest to another hotel;
  • promptly relocate the guest to a safe room of equal or higher category if safety issues are discovered;
  • store lost and found items for 3 months, and valuables and cash for up to 1 year after an official record is made;
  • maintain confidentiality of guest and visitor information;
  • refrain from holding noisy events in the hotel courtyard after 23:00.

Thank you for choosing Albergo. We are happy to assist you with any questions or needs during your stay.